T U R K E Y W A R R A N T Y P R O C E D U R E A N D I M P L E M E N T AT I O N T E R M S
Our company provides a 2 (two)-year warranty for the brand-new vehicles you have
purchased.
To maintain the validity of the warranty coverage, it is crucial for esteemed
General Motors (GM) vehicle owners to be aware of and strictly adhere to the legal and
technical warranty conditions outlined below:
1. Periodic Maintenance Intervals and Continuity
Standard periodic maintenance of your vehicle must be performed regularly every 10,000 -
12,000 km (and multiples thereof), or every 8 (eight) months, even if the mileage limit has
not been reached.
2. Mandatory Authorized Service Intervention and Service Network
All maintenance, fault repairs, and damage operations for your vehicle must be carried out
within our official warranty service, Cadillac Jeep Control. For provinces outside Istanbul,
operations must only be performed at our company's contracted service points; no
intervention should be made to the vehicle anywhere else. We have contracted services in
10 regions across Turkey: Izmir, Ankara, Antalya, Bodrum, Mersin, Diyarbakir, Samsun,
Trabzon, Kayseri, and Konya.
3. Annual Software and Program Updates
Annual program updates for your vehicle must be performed regularly. These updates are
necessary to keep all electronic systems, engine, and transmission performance at the
highest level and prevent potential future malfunctions. Failure to perform updates on time
directly affects the warranty conditions and its validity.
4. Visual Inspection After Initial 1,000 Km Drive
Once the vehicle completes its first 1,000 km drive after hitting the road, it must absolutely
be brought to the authorized service for a general visual inspection and to create an official
service entry record.
5. Unauthorized Hardware, Software, and Battery Jump-Start Restrictions
No performance program (software) should be installed, performance exhaust systems
should not be fitted, and no electronic accessory integration should be made to the vehicle
anywhere other than the Cadillac Jeep Control service. Furthermore, in the event of battery
depletion for any reason, incorrect or reverse jump-starting procedures must never be
applied to the positive (+) and negative (-) terminals.
6. Limited Warranty Procedure for Special Segment Models
This clause applies exclusively to Camaro, Corvette C8, and higher segment vehicles: A
limited warranty procedure is applied to the vehicle's driveshaft, differential, transmission,
drivetrain, and engine components. 50% (fifty percent) of the damage and repair costs that
may occur in these components must be paid by the vehicle owner, without any exception.
7. Engine Overheating and User Responsibilities
It is a common occurrence for your vehicle to overheat during operation due to any technical
or environmental reason; however, failing to notice the temperature gauge reaching the
maximum level is considered user negligence, and it must be known that this situation will
directly affect the warranty coverage. Noticing the overheating situation while it is at a
minimum level and immediately stopping the vehicle safely is a critical action that our users
must take.
8. Mandatory Removal of Equipment After TSE Standardization
Signal lamps, reverse gear lamps, relays, and cable harnesses temporarily installed for
compliance with TSE (Turkish Standards Institution) standards must be removed
immediately after the TSE approval process is completed. Since the vehicle's electronic
infrastructure is seriously and negatively affected by these aftermarket parts, this situation
also affects the validity of the warranty.
9. Engine Washing and Mechanical Modification Restrictions
Having the engine compartment of your vehicle washed, applying underbody insulation
procedures, and installing an off-road kit on the vehicle negatively affect the warranty
coverage.
10. Standard Maintenance Schedule and Interference with Service Processes
While the mandatory standard maintenance schedule procedures are being carried out
during maintenance, the service advisor and technical team must not be interfered with, and
requests that would lead to incomplete or defective procedures must not be made.
11. Official Sales Point Requiremen
In order to benefit from the warranty assurance and services, your vehicle must have been
purchased from the official contracted "Grey Market" (parallel import) galleries of the
Cadillac Jeep Control service across Turkey.
12. 4x4 Tire Size Standards
For vehicles with a 4x4 (four-wheel drive) feature, using tires of different sizes from the
original dimensions outside the control and technical approval of our company causes
permanent damage to the drivetrain, and this situation directly affects the validity of the
warranty.
13. 4x4 Heavy Off-Road Conditions and Misuse Violation
Using vehicles with a 4x4 feature in off-road heavy terrain conditions that push the limits,
and especially using 4x4 driving systems inappropriately and incorrectly, violates the
warranty conditions.
14. Excessive Strain and Engine Block Damages
Excessively straining the vehicle beyond its performance limits during driving can cause
serious damage to the engine and lead to a broken engine block. Such extreme strain
situations resulting from excessive and improper use will completely void the vehicle's
warranty.
15. Warranty Period, Mileage Limit, and Extension Conditions
The official warranty period is 2 (two) years or 60,000 kilometers (whichever comes first).
For vehicles whose standard warranty period has expired but whose total mileage is under
30,000 km, the warranty period can be extended for 1 (one) additional year for an additional
fee of $2,000 USD, provided that periodic service maintenance is continuously performed
within Cadillac Jeep Control.
16. Parts and Labor Pricing Procedure
No material fee will be charged for spare parts deemed appropriate for replacement under
the warranty; however, the labor cost associated with the relevant replacement procedure
will be collected from the vehicle owner.
We wish you safe driving days with your new vehicle, under the corporate assurance of our company.
Cadillac & General Motors Turkey After-Sales Services
.